SEMAPOR - Citizen Engagement Platform

SEMAPOR (Semarang Lapor) is a digital platform that enables citizens to report urban issues and track their resolution status in real time. Designed to improve transparency and accountability in city governance, SEMAPOR connects the public with local authorities through an intuitive web-based system.

The platform provides a role-based dashboard that allows users to submit and manage reports efficiently. Citizens can submit complaints, attach media, and track issue resolution, while government officials can categorize, process, and respond to reports. Administrators oversee the system to ensure smooth operation and data integrity.

SEMAPOR integrates an interactive mapping system for geolocating reports and a WhatsApp notification system to keep users informed about status updates. This modern approach to urban management fosters better communication and trust between citizens and local government.